Each of Hardie’s locations—Dallas, Austin, and Houston—was quite different from one another. The flexibility of the Hamilton Health Box approach allowed them to create and implement three different models to meet each location’s unique needs. For example, Hardie’s Dallas facility is located on two floors, with corporate offices situated on the second floor. “We felt it was important to house the clinic on the second floor so that employees, especially in the warehouse, would have easy access to it,” says Austin. “The best spot in terms of location was my office, so I moved to a new one. In a matter of weeks, Hamilton came in and turned it into an actual doctor’s office.”
At Hardie’s Austin location, which has only 80 workers, Hamilton Health Box established 24/7 telehealth services—which all three locations have access to. Once per month, Hamilton Health Box sends a mobile clinic to provide well checks, chronic condition monitoring, and any services Hardie’s employees there might need. Hardie’s third onsite clinic in Houston is its largest, which Hardie’s Austin says is a “beautiful space that Hamilton was able to get up and rolling quickly.” The ease of implementation meant that Hardie’s was able to see swift results.
Hamilton Health Box relied on its excellent staffing record to provide Hardie’s employees with highly qualified and well-trained onsite clinicians. To encourage worker engagement, Hamilton Health Box met with Hardie’s benefits and human resources staff to review successful strategies and protocols.